Tips To Resolve - Could not start Microsoft Information Service...

Microsoft Information Store is the core database that consists of both public folders and mailbox store. The store uses a transaction-based technology service to access all its data. To start this services, the user needs to type 'services.msc' in 'Run', and then select 'Microsoft Exchange Information Store' service. While in most cases the service starts after you follow the above procedure, there are certain situations wherein the service fails to start. Such situations primarily occur when the Store gets corrupted or damaged. In most situations of Store corruption, the user receives an error message, that does not allow him/her to access the Store records. To overcome any Store corruption scenario and to access its data, the user needs to opt for a valid backup of the Store. However, the solution of restoring from backup fails if the user has not maintained any backup. In these situations, the user needs to repair the database using a commercial Exchange Repair application.

To illustrate the above scenario in detail, consider the below error message that appears when you try to access the records saved in the Information Store:

“Could not start Microsoft Information Service on local computer, Error 1053: The service did not respond to the start or control
request in a timely fashion”

After the above error message pops up on the screen, the data saved in the Information Store becomes inaccessible.

Cause:

The above error message flashes only when the Information Store gets corrupted due to unexpected system shutdown, header damage, anti-virus scan, log file corruption, or virus attack.

Resolution:

To get past the above error message and to access the records saved in the Information Store, follow the below guidelines:

1. Repair the corrupted .edb file using an 'eseutil/p' inbuilt repair command.
2. If the command fails to repair, then restore the file from an updated backup.
3. If backup file is unavailable or corrupted, then use a third-party Exchange Server Repair application to repair the file. Such Exchange Repair applications use effective repair mechanisms to repair any logically damaged MS Exchange database.

MS Exchange Repair software is a comprehensive solution to repair .edb files created in MS Exchange Server 5.5, 2000, 2003, and 2007. The read-only Exchange Server Repair software keeps the original file intact. Compatible with Windows 7, Vista, XP, 2003, and 2000, the user-friendly application is easy-to-operate, and doesn't require any prior technical knowledge to operate.