Remote Product Services

Distinct manufacturers have benefited hugely by using remote product service" in their business. They have managed to improve customer retention by 38%, first call resolution rate by 27%, asset uptime by 23% and service profitability by 12%. The basic objective of Remote product services tool is to monitor the functioning of device and identify potential threats before they reach a critical state.  Modern remote product services combine monitoring tools and external access methods such as dedicated circuits and VPNs, which eliminate the requirement of sending a technician to customer site to rectify the problem. With appropriate remote tool, remote service provider can accomplish all the tasks, which does not require any user intervention.

Remote product services enable manufacturers to remotely capture and analyze performance data, discover the root causes of failure and initiate corrective action, which includes repairs, upgrades and technician and part dispatch. Companies can make huge cost savings by lowering technician-dispatching instances, and retain customer by deploying ‘smart solutions’ through remote product services.

Remote product services are generally bundled with initial sale of the product. With increasing competition and uncertainty in economy, manufacturers are using remote product services to maintain efficiency of service, maintain and boost customer satisfaction levels and lower service related expenditure.

Remote product services are not only good to build customer loyalty but they can generate good revenue for company by providing data enabled smart services. Remote product services generally include identifying problems and fixing them and preventive and predictive maintenance process. Remote product services are based on machine to machine connectivity.