The need to fix computer

 I manage the operations of a fairly busy department store. With a team size of twenty, it is not difficult to service the hundreds of daily customers, who visit our store. But at times, the pressure mounts, and we find ourselves putting in that extra bit of effort to make things work smoothly. We face such a situation at the last day of each month, when we have to close records for the month, check inventory, service the customers, and manage a host of other issues. That’s the time when I feel that we are seriously understaffed. But one learns to work with constraints, and I know that things were not going to change anytime soon. So like each month, we continue with the same team size, and, work overtime to meet our monthly targets. We were, however, not prepared for the events that unfolded last week, when on the last day of the month, our main computer crashed. With the main computer down, it became impossible for us to update records of our store and close for the month.

As is customary, the team arrived early at the store in anticipation of the work that lay ahead of us. On the last day of the month, we usually open the store later than our usual opening time and also close the store an hour late.  This allows us time to get some of our difficult tasks done before we get busy with customers. We use this time to tally the monthly attendance and calculate the pay for each of our staff members. Starting off the busiest day of the month, on a pleasant note, was very important for us. Each month we ensure that all salary calculations are made in the morning itself, b But to our dismay last month, we noticed that our computer system had crashed. There was no way that we could make it work, and without the machine, a many of our tasks were bound to remain pending. We were not prepared for this kind of a situation.

One of my colleagues told me about a tech company called iYogi and how for a small fee, they are known to quickly fix computer issues by remotely accessing the affected machines. I came to know that their 24x7 service covered computers and related devices. That sounded quite promising, and we immediately called up the iYogi technicians over their toll free number to fix computer of the store. Within a few minutes, we got connected to a friendly technician, who patiently heard out our problem, and requested for remote access to fix computer. He assured us that it does not take much time to fix computer issues of the sort that our system was suffering from. True to his words, within the next 15 minutes, he was able to the fix computer issues. Our computer system was working fine and we were able to update inventory records, attendance records and make salary payments well before we opened the doors of the store to customers.