Global Roaming Quality- For Best Quality and Continuous Service

The global roaming quality is a project that was introduced in December 2006 in order to improve the customer care solutions. The project of global roaming quality was introduced in the GSMA that defined a definitive framework to monitor the end to end global roaming quality of service. This standard framework was introduced in order to collaborate with the operators in signing mutual roaming quality.

Basically, the solution for monitoring the global roaming quality refers to an integrated and state of the art system that is solely based on probes which are totally non intrusive. The solution avoids the active equipment enabling easier and faster installation.

Business Intelligence

The global roaming quality or GRQ solutions provide alarms and reports that are generally based up on the degradation of the quality and deviations in volumes. Apart from this, the GRQ solution monitors the end to end capabilities of the roaming partners and the operators. Moreover, the global roaming quality solution also presents information that is based upon the quantity of live traffic. The operators are thus provided with a deeper and wider insight on the service quality and the customer’s experience.

The GRQ solutions can be accessed by the CEO or people at the management level to interconnect with the planners. They can access different reports regarding the roaming volumes, quality, profitability and KPIs. The user friendly interface of the GRQ softwares make it easier for the engineers, people in network management and roaming engineers to gain better visibility of the performances.

International roaming services is a critical thing for the consumers most importantly when they are travelling to a different country. Hence, the roaming qualities are very important for the service portfolio of the operator. The roaming quality of service is dependent on both the home network as well as the different networks visited along with the intermediary service providers. The GRQ software solution on the whole monitors the end to end services. The solution helps the operator to reduce barriers and obtain a global perception on the roaming quality of service. Thus, the operators can work upon ensuring a better quality of services at all time.       

Benefits of the operators      

The GRQ solution helps the operators to put together the service quality into a commercial roaming network. Thus, the operators can focus more on their roaming resources and speed up the roaming service quality to an advanced level like never before.

Article by Jenny at Inter-dev Internet Marketing Company on behalf of Starhome.com – Data roaming

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